Experian Report Sets Out Recommendations for Improving UK Debt Collection Performance

Nottingham, UK – Experian®, the global information services company, today published new analysis on the UK’s debt collection agency (DCA) industry and advice on how DCAs can better adapt to market conditions.

Experian’s ‘Debt collection in lean times’ report reveals that despite economic pressures in 2009 just over half of DCAs (52 per cent) grew their turnover during the year. While the majority of firms that improved turnover also expanded their employment, 18 per cent of DCAs managed to become more productive and deliver significant increases in turnover without a corresponding increase in employment.