Like many hospitals, Via Christi Regional Medical Center has seen its uninsured and underinsured patient population increase significantly over the last two years. Instead of seeking more help to collect its self-pay receivables, the Wichita, Kan. not-for-profit hospital decided to take a different approach to curb its bad debt expense.
Two years ago Via Christi pulled its financial counseling services back in-house and added staff and other resources to help it qualify patients for charity care and government assistance programs.
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