TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, Wednesday announced that it has signed a multiyear agreement with a leading global money transfer services company.
The client, a Fortune 500 financial services company, has selected TeleTech to provide BPO services in three major business areas including product technical support, retail agent technical training, and in designing the client’s virtual agent campus. Under the terms of the agreement, TeleTech will provide a comprehensive front- to back-office solution to address complex Tier I and Tier II technical support needs for in-store agents. The work requires deep understanding of intricate client applications and all associated hardware and ancillary equipment used to support money transfer operations.
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