Convergent, a large, diversified revenue cycle, receivables and customer care management company, announced today that senior utility executive Rudy J. Masi, Sr. is joining the company as Vice President of Product Development and Channel Management. Masi will lead a new division responsible for developing services and channels to meet the needs of utility residential and small business customers.
“We are delighted that Rudy is joining our team,” said Michael A. Micek, President and Chief Executive Officer. “His commitment to helping the utility customer, his industry reputation, and his passion for building new opportunities will be key components in strengthening Convergent’s role as a provider of sole source solutions for our existing clients, as well as fostering new business relationships.”
Masi has more than 39 years of experience in the utility industry, including power quality, sales, marketing, customer service, and account and product management. For more than ten years he has focused on developing non-electric utility revenue from the residential and small business markets. He is nationally recognized for developing and leading Progress Energy’s shareholder value enhancing programs that provide customers with services that deliver comfort, convenience, and peace of mind. Rudy is the recipient of Chartwell’s Best Practice Award for Marketing and Chartwell’s Most Innovative Program Award. He also holds awards from the EEI for energy efficient design.
Masi is a well known conference speaker and has consulted with numerous utilities to help implement and manage auxiliary revenue building programs. He brings to Convergent a solid foundation in building strategic affiliate business partnerships, turning traditional utility cost centers into profit centers and improving utility customer satisfaction. He has a passion for creating new business opportunities that build upon synergies with existing relationships to reduce expenses and grow revenue.
“I am very excited to be joining Convergent,” said Masi. “They have accomplished so much in the utility customer service and credit and collections industry, where their reputation is unmatched. I look forward to building on their accomplishments and helping them bring additional value to the industry by offering cost effective solutions that are a win for customers, shareholders, and our partners.”
Headquartered in Atlanta, Convergent is one of America’s largest revenue cycle, receivables and customer care management companies, with thirteen operating centers across four time zones. The company provides healthcare revenue cycle management, consumer contact outsourcing services and commercial receivables management to a variety of healthcare providers, utilities, financial institutions and others. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.