The Association of Credit and Collection Professionals (ACA) ? held its first international Professional Practices Management System (PPMS) Foundational Training Seminar in Brisbane, Queensland, Australia. The Institute of Mercantile Agents Ltd. (IMA), an Australian credit and collection association, hosted the event.
?After attending the PPMS conference during ACA?s annual convention last July, a fellow colleague and I were inspired to bring this program to Australia and show our Australian collectors what professionalism could be brought to their business,? said Peter Kinnaird, CEO of the Institute of Mercantile Agents Ltd.
PPMS is a management system for collection agencies based upon developing, implementing and adhering to a set of industry-specific professional practices and policies. During the two-day seminar, the 26 attendees learned the 17 basic elements to the program, which fall into four major categories: overall management, business activities, support for these activities and client confidence. PPMS participants also learned how to write a company policy manual, how to develop standard company procedures and how to adhere to compliance issues facing Australian collectors.
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