NCO, a leading global provider of best-in-class business process outsourcing (BPO) solutions, announced today that it has recently expanded its global healthcare operational delivery model to Panama. This expansion follows additional recent healthcare services expansions in North America and the Philippines. NCO has been providing services in the healthcare industry for over 80 years, and this additional expansion provides a global delivery network to meet growing client needs.

NCO has over a 12 year history in Panama through its roots with Star Contact. The recent expansion of its healthcare delivery solution in Panama is anticipated to grow by over 100 employees within its first year and will operate under the current NCO Panama enterprise. NCO currently provides services for over 2,000 hospitals and healthcare providers across the world with services throughout the entire Revenue Cycle Management (RCM) suite, including patient access services, patient encounter and clinical clearance, transcription and medical coding, and accounts receivables management solutions. Each of these RCM services is tailored to the healthcare industry.

Commenting on the expansion, Michael Albrecht, Vice President of NCO’s Healthcare Services, stated, “Our service model continues to expand to meet the needs of healthcare providers and their patients throughout the entire patient lifecycle. The continued expansion of our delivery model throughout the world allows us to meet the dynamic needs of the healthcare industry as we provide world-class solutions for healthcare providers and their patients. We are pleased to have the opportunity to partner with our clients, grow our solutions to better meet their changing needs, and offer solutions for success.”

NCO, an EGS Company, is a leading global provider of business process outsourcing services, including accounts receivable management, revenue cycle management and order-to-cash BPO services. NCO provides services across multiple vertical markets through a combination of voice, chat, email, voice automation, back-office, social media and self-help portals. NCO provides services through over 120 offices throughout North America, Latin America, Asia, Europe, and Australia. NCO is an equal opportunity employer. For more information, visit NCO’s website:

Expert Global Solutions (EGS) is the holding company for APAC and NCO. EGS leads and manages both APAC and NCO brands in the market, addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle, which offers clients the unique compliment of scale and a customized service delivery platform. EGS is an equal opportunity employer. For more information, visit EGS’s website:

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