SAN FRANCISCO — LiveVox Inc., the leading provider of hosted-dialer solutions, today announced the addition of dynamic preview dialing with real-time cellular number identification. The dynamic nature of this feature improves the management of workgroups, dialer lists and account data during preview campaigns.
When LiveVox locates a wireless number, the system switches from predictive dialing to the integrated preview mode, which utilizes soft-phone functionality. After the agent executes or skips the call, the system returns the agent to the predictive dialing queue. Preview’s dynamic functionality ensures that accounts are handled more efficiently by a single workgroup and updated upon contact. Otherwise, preview and predictive campaigns are worked separately, which risks contact attempts by each group on the same account.
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