Credit Unions Are Tops With Consumers for 20th Consecutive Year

PEWAUKEE, WI – For the 20th consecutive year, credit unions are tops for consumer satisfaction. That’s according to the latest annual American Banker/Gallup survey, which asked consumers how they feel about their financial institution.

Seventy-three percent of consumers who use a credit union as their primary financial institution are “very satisfied” with credit union service, while only 58% of bank customers felt that way about the service they received.