Array Services Group, Inc. Implements CR Software’s Mercury Predictive Dialer

Fairfax, VA – CR Software LLC (CRS), the leading financial software solutions provider to collections entities, announces today the successful installation of the CRS Mercury Predictive Dialer for Array Services Group, Inc.  Located in Sartell, Minnesota, Array Services Group, Inc. specializes in Accounts Receivable, Revenue Cycle and Customer Experience Management.

CR Software’s Mercury Predictive Dialer is a real-time integrated, full-featured telecommunications system that works seamlessly with the CRS Collection Resource System to create a fully integrated and automated collections software package. Collectors use the same screens for predictive dialing as for manually placed calls; there are no separate screens, so learning to use this dialer takes minutes. The Mercury Predictive Dialer works with existing phone and computer systems, so that you have the ability to locate your agents at any remote location where there’s a phone and a computer.  In addition to offering easy real-time campaign setup and management, the Mercury Predictive Dialer provides real-time statistics that allows you to modify your campaigns for optimum performance on the fly.

“Since we began using CRS’s Mercury Predictive Dialer, our people are performing better, our processes are more streamlined, and we are executing more successful calls,” said Chad Lemke, COO of Array Services Group, Inc.  “Overall agency performance has been increasing every month and the Dialer continues to offer us noticeable and significant results.”