Two contact center companies with significant ARM operations were named as finalists for the 2011 Call Center Excellence Awards, sponsored by the International Quality & Productivity Center (IQPC).
NCO Group and Firstsource were among a couple dozen companies named as finalists for awards. Winners, Runner Ups and Honorable Mentions will be recognized at next week’s 12th Annual Call Center Week, taking place June 13 – 17, 2011 at Planet Hollywood Resort and Casino in Las Vegas, NV.
The Call Center Excellence Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year. With Awards given in 8 categories, they are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.
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