What Makes a Collection Agency a Best Place to Work?

In 2008, companies from across the country entered the two-part survey process to determine the Best Places to Work in Collections. As a result of this program, we were able to see consistent patterns in what made a company an employer of choice.  The attributes of these high-ranking companies may be helpful in determining priorities for your own HR retention program.

Participating employers first provided answers to a questionnaire covering their workplace policies, practices, philosophy, systems and demographics. Next, their employees were surveyed to measure the employee experience. The combined scores determined the top companies and the final ranking. Best Companies Group – not in any way affiliated with Kaulkin Ginsberg – managed the overall registration, survey and analysis process and determined the final rankings.