The collection industry has been surprised by two recent stories in The New York Times that presented a relatively positive portrait of the industry. The articles discussed the money returned to the economy and the jobs created, while noting the difficult job that agents do.
A recent piece in a journalism trade publication had considerably less exposure to the public but it spelled out some of the talents that a good agent needs. For example, the collector needs to know how to find a debtor, how to listen to the person to gain his confidence, how to communicate the creditor’s requirements, and how to gather a payment, or a commitment to a payment.
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