Denver-based TouchStar, a call center technology provider, and ServiceFirst Inc., a the provider of hosted service industry software, last week announced a new partnership designed to unify field service, sales, and office personnel to increase revenue, efficiency, and overall service quality. The offering is tailored to the needs of field services businesses such as: HVAC, plumbing, electrical, pool & spa, irrigation & landscaping, security & alarm, refinishing, and telecommunications.
Service organizations are now empowered with all the capabilities of full on-site systems at a price point that is appropriate for small and medium sized businesses. The combined offering includes tools to drive revenue, simplify dispatching, match the technician’s skill sets, and check parts availability. This helps ensure a positive experience for the customer while growing the service business.
"Our partnership with ServiceFirst creates a powerful solution for service companies that drives revenue and improves customer service," said Brian Smits, TouchStar’s Global Director of Marketing. "Service companies are now empowered with automated service call reminders, intelligent screen pops with customer information & service history, automated service order entry, call flow management, complete customer service center reporting, and cross sell and up sell outbound campaigns."
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