Outbound calling center owners should consider getting into collections oriented work as they seek to grow despite consumer antipathy and the Do Not Call law, according to Peter Ryan, senior analyst for calling center outsourcing and off shoring at Datamonitor.
The public’s annoyance at being contacted by outbound calling centers culminated in 2003 in the Do Not Call legislation that allowed consumers to put limits on what firms could contact them. Tens of millions of consumers got on the list, leading to many outbound calling firms looking for new sources of revenue, says Ryan.
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