Australia?s Third Largest Carrier, to Use Talgentra?s Customer Revenue Management System

AAPT today announced that it has chosen Talgentra’s customer revenue management and collection system to manage customers in arrears and collect on unpaid bills. The use of Talgentra’s Tallyman system will significantly improve AAPT’s bottom line by collecting revenue that would otherwise have been written off. Tallyman will also limit manual processes and thus reduce the operating costs of AAPT’s collections department.

AAPT is Australia’s third largest telecommunications carrier offering a range of local and long distance voice, mobile, data and Internet services to residential, business, government and wholesale customers.

In an initial contract valued at UK£800,000 ($1.4 million), Talgentra’s flagship Tallyman system will replace AAPT’s current proprietary collections system, with an estimated go-live date of Q4 2006. Tallyman will be fully integrated with a new provisioning and billing system also being rolled out by AAPT, which forms part of the major transformational program announced by AAPT in 2005. This now places Talgentra as a key partner to AAPT in this major programme that will be developed and deployed over the next 12 months. Simon Bligh, CFO of AAPT, said: “In today’s competitive market, we need to make sure that we are doing everything possible to collect monies due from customers more efficiently. However, our experience and expertise in collections was being limited by our legacy systems. The flexibility and strength of Talgentra’s Tallyman system will really allow us to innovate and continue to grow our competitive advantage in credit collections. Tallyman came highly recommended to us by other telcos already successfully using it to reduce write-offs. To date we have found that Talgentra have been indeed as straightforward and easy to work with as we were promised.