DialConnection Enhances Call Recording Suite With the Integration of All Recordings From IP-PBX Systems

Berlin, NJ – DialConnection, LLC, an international leader in providing the All-Inclusive DialIntelligence Contact Center Solution, has been providing their call recording suite for almost a decade and now provides client’s the ability to integrate their IP-PBX so all calls can be recorded, stored and dynamically retrieved in one compliant solution. DialConnection has integrated its own DC IPPBX solution for clients as well as integrated client’s existing IPPBX systems and third party recording solutions. DialIntelligence provides client’s the ability to dynamically search for the encrypted recordings in multiple ways and even allows client’s the ability to provide their client with secure web access to conduct an audit of their account specific recordings.

“DialIntelligence’s call recording, with the ability to easily and dynamically retrieve a specific call, is nothing new to DialConnection, as we have been providing this for almost a decade, never using a bolt on product. We continue to enhance our Call Recording Suite with the integration of the IP-PBX to allow for all calls to be recorded, stored and dynamically retrieved for compliance, auditing and training purposes in one, secure and encrypted location,” said Edward Fontaine, Senior Vice President of Contact Solutions and Marketing.

Encrypted Storage and Dynamic Retrieval