Today?s collection agencies are focused on increasing their bottom line results through greater portfolio penetration and increasing right party contacts. The collection and recovery industry is more than ever a highly competitive environment with increasing challenges in managing cost structures. Labor, telephone and letter generation are your major cost drivers. Agencies are searching also for ways to maximize collector productivity. Using the Global Connect voice broadcasting system offers innovative solutions to help control all of these line items. While many agencies report success, few have actually done the homework to prove the value of their system.
First Financial Asset Management in Atlanta, Georgia, has used the Global Connect voice broadcasting system since December 2004 and has operated it as a stand alone service and also in conjunction with an auto dialer. The following details some of their experiences and results.
Voice Broadcasting Combined With A Dialer Produced Shocking Results
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