CHELMSFORD, Mass. — Aspect, the global leader in applying unified communications (UC) and collaboration, today announced it has acquired Quilogy Inc., a nationally recognized IT services firm, headquartered in Saint Charles, Mo. Financial terms of the transaction were not disclosed. The acquisition adds collaboration capabilities to Aspect’s unified communications services portfolio to help organizations improve business processes with the combined capabilities of these technologies. Bringing together unified communications and collaboration software applications with systems integration (SI) capabilities allows customers to achieve business objectives more effectively than through services or applications individually.
Aspect and Quilogy share mutual expertise in Microsoft technologies. In a strategic equity partnership with Microsoft Corp., Aspect has expertise in unified communications, while Quilogy, a leading Microsoft National Systems Integrator, provides strategic and technical knowledge in collaboration tools for key Microsoft platforms including its fastest-growing product, Microsoft SharePoint. Quilogy also offers a broad range of Microsoft capabilities and additional vertical industry experience to Aspect in the areas of healthcare and public sector. Both Aspect and Quilogy are Microsoft Gold Certified Partners.
“Quilogy’s expertise in Microsoft SharePoint and the broader collaboration space, coupled with Aspect’s global unified communications leadership and strategic equity alliance with Microsoft, are a formidable combination in the enterprise technology market,” said Jim Foy, chief executive officer, Aspect. “Plus, the opportunities for innovation with our unified communications applications for the contact center will mean new product capabilities, customized solution development, and tighter ties to enterprise resources for our contact center customers. This supports a logical evolution of Aspect’s vision of transforming enterprise business processes by leveraging Microsoft software platforms.”
The combined company will offer unified communications and collaboration services, including IT and SI services, such as strategic planning, design and architecture, user experience and interface design, implementation and hosting, user adoption and training, custom development, and business process consulting for Microsoft and Aspect software and platforms. Key supported products include Microsoft Office Communications Server 2007 R2, Microsoft SharePoint, Microsoft Dynamics CRM, Microsoft .NET, and business intelligent based on the Microsoft SQL Server analytics platform, as well as Aspect’s unified communications applications for the contact center and the Aspect® Unified IP® and PerformanceEdge® platform products.
“Unified communications and collaboration are game-changing technologies for the enterprise and the contact center,” said Irwin Lazar, Vice President for Communication and Collaboration Research at Nemertes Research. “More organizations are recognizing that the value of UC and collaboration comes from applying it to business processes through existing and custom applications. However, while 69 percent of companies say unified communications return on investment is important or vital, only 18 percent have been able to quantify any benefit. Aspect’s acquisition of Quilogy will help customers identify and implement the business benefits of UC.”
As part of the acquisition, Quilogy’s experienced team of application development and IT services experts will join Aspect Professional Services and its growing IT services practice. This team is led by Manish Chandak, former president of Quilogy, who will join Aspect as a vice president of professional services. Chandak brings nearly15 years of experience in professional services and Microsoft collaboration technologies to Aspect.
“Quilogy has a long-standing relationship with Microsoft and is among its leading national systems integrator partners. With this acquisition, we now have the scale to deploy resources across the globe to meet our customer’s needs,” said Manish Chandak, former president, Quilogy. “We are known, not only for our expertise in the collaboration space and market leadership with Microsoft SharePoint implementations, but for a strong delivery culture and cohesive, end-to-end processes. Unified communications and collaboration has the potential to revolutionize business processes and workflows across the enterprise and the contact center, and Aspect is leading the way by expanding its ability to help customers apply these new technologies across key functional areas such as customer interaction and acquisition, payment processing, data analytics and integration, and more.”
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.