It’s more difficult to measure how well a healthcare business office is functioning now that the Patient Protection and Affordable Care Act (PPACA) has come to bear.

That’s because in today’s healthcare finance landscape, the old standards revenue cycle managers used to measure performance have largely been superseded by metrics that focus on the patient. The patient, even more than the insurance carrier, has become the central figure in healthcare financial management.

Ontario Systems‘ new whitepaper, The Big 4 Service-Level Goals for Top Healthcare Orgs in 2014, lays out the four goals and the steps needed to achieve them.

The healthcare landscape has certainly shifted as new healthcare legislation has come to bear, patient expectations have changed, and reimbursement models have become a bigger concern. But providers that keep “service to the patient” at top of mind shouldn’t find themselves any worse for the wear, as long as appropriate investments in infrastructure, training, and technology are made to keep ahead of the curve. Let Ontario Systems show you how.