TCPA Operational Efficiencies: Collections Case Study

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High Right-Party Contacts. Low TCPA Risk.

Neustar-TCPA-CoverA well-established third-party debt buyer needed help. The company excelled at the core collections process, with strong predictive modeling identifying customers most likely to repay, but needed to be more efficient in contacting right parties – while mitigating risk to TCPA compliance. Download this case study to see how a third-party debt buyer was able to drive a 60% increase in right-party contact rates.

From the report:

Upon analysis of the company’s call data, Neustar uncovered significant room for improvement. By overlaying Neustar’s authoritative data – for identification, verification, phone activity, and phone type – the company was able to get important results.

 

 

 

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