Featuring:
Emily Yan - Vice President, Head of Collections & Recoveries, Prosper Marketplace
Hosted by: Shantanu Gangal - CEO, Prodigal
Most collections leaders want omnichannel. Few get it right on the first try.
In this session, Emily will share a practitioner’s playbook shaped through real-world experimentation, including:
- How segmentation shaped treatment strategies
- What data inputs actually improved account prioritization
- How digital and voice channels strengthened each other
- Where self-serve options created measurable lift in outcomes
We'll also discuss the emerging role of agentic AI in supporting cure rates, operational efficiency, and customer experience in 2026.