Attend this informative webinar to learn how collections organizations are leveraging new technologies and innovations in identity intelligence to optimize their outbound dialing operations, improving right party contact rates and revenue per dial while decreasing their operational costs.

Neustar Increasing RPCs Webinar
May 21, 2019, 1:30 p.m. May 21, 2019, 3 p.m.
From
21 May 2019 at 01:30 p.m. ET
To
21 May 2019 at 03:00 p.m. ET
Duration
1 hour, 30 minutes

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Collections organizations face increased difficulties in contacting their customers due to inaccurate or incomplete contact data, call blocking, spam-mislabeling, and the lack of consumer trust in answering phone calls. Attend this informative webinar to learn how collections organizations are leveraging new technologies and innovations in identity intelligence to optimize their outbound dialing operations, improving right party contact rates and revenue per dial while decreasing their operational costs.

OBJECTIVES:

  1. Learn about the constantly changing nature of consumer phone data and its operational implications 
  2. Discover the latest authoritative phone data and phone behavior intelligence available to improve your customer intelligence 
  3. Determine who, when, and what number you should call to increase RPC rates 
  4. Hear about the KPI and operational efficiency gains realized from Neustar Outbound Dialing Solutions 
  5. Discuss the impact of call blocking and spam-mislabeling, and how recent Neustar innovations combat the problem


Speakers:

Mitchell Young Neustar Webinar Speaker

Mitchell Young
Director, Identity Solutions @Neustar, Inc.


Mitchell Young is an Executive Director of Identity Risk Solutions at Neustar, where he oversees the Collections, Utilities, Tech/Internet, Call Center and Data verticals. Mitchell has been at Neustar for 15 years helping companies leverage real-time identity data and analytic insights to improve operational efficiencies and manage risk and compliance. Prior to joining Neustar, Mitchell was the Senior Director of Risk at TARGUSInfo, which was acquired by Neustar in 2011, where he helped develop several markets. Mitchell has an undergraduate degree from Penn State and an MBA from New York University.


Matt Wolk Neustar Webinar Speaker

Matt Wolk

Senior Director, Fraud, Risk and Compliance


Matt Wolk is a Senior Director on Neustar’s Fraud, Risk and Compliance team.  He is a 21-year veteran of call center analysis and operations specializing in the outsourcing of collections and risk to improve revenue performance for both clients and vendors.