Consumer-facing artificial intelligence promises convenience for those who deploy it, but how closely are we watching the unintended consequences? There is a line where convenience for the deployer means frustration for the consumer. It seems everyone has a story about getting stuck in a bad AI loop. In some industries, consumer frustrations are low-stakes; however, in the ARM industry, a frustrating AI experience can lead to lawsuits and regulatory exposure.
Join this webinar, moderated by insideARM, where consumer rights attorney Peter Barry, Finvi’s VP of Risk and Compliance Angie Erwin, and NCB Management’s CIO Leonard Yampolsky will chat through finding the balance and avoiding unintended consequences that frustrate consumers.
- Common pitfalls and missteps that lead to consumer frustration
- How to ask the right questions at implementation
- How to deploy and manage AI so your institution isn’t the one making headlines for a frustrating experience
This webinar is being presented with the generous support of Finvi.