Missing Patient Data Lesson for the Healthcare Industry

  • Email
  • Print
  • Printing Articles

    1. Click here to print!
    2. ...or print directly from your browser by choosing File > Print... from the menu or by pressing [Ctrl + P]. Our printer-friendly stylesheet will make sure extraneous website stuff isn't printed.
    3. You're done!

    Close this message.

  • Comments
  • RSS

Colorado-based Memorial Health, in a statement released last week, reported that “laboratory reports containing a certain amount of health information for 6,400 patients are missing.”

This news was shared in a standard-issue press release, assuring patients that “no evidence the missing records have been disclosed to or used by unauthorized individuals” and that “results from the lab work were not part of the missing reports.” It’s unlikely the data was stolen for nefarious purposes; and, once the investigation is complete, it’s very possible that the results will be user-error and the data had simply been accidentally deleted.

The lesson that Memorial is learning — and that would be important for all health-care providers to learn — is the importance of safeguards around patient data. “Patients entrust us with their private information, and we take the responsibility to protect patient information very seriously. We will use this as an opportunity to look for additional ways to better secure patient records. We deeply regret this error,” said Mike Scialdone, Chief Executive Officer of Memorial Hospital.

In a time when patient data is more mobile and stored electronically, it’s vital that providers stay vigilant about protecting it.

  • Email
  • Print
  • Printing Articles

    1. Click here to print!
    2. ...or print directly from your browser by choosing File > Print... from the menu or by pressing [Ctrl + P]. Our printer-friendly stylesheet will make sure extraneous website stuff isn't printed.
    3. You're done!

    Close this message.

  • Comments
  • RSS

Posted in Medical Receivables, Patient Access, Patient Financial Services, Revenue Integrity .

×
Subscribe to our email newsletters

Continuing the Discussion

We welcome and encourage readers to comment and engage in substantive exchanges over topics on insideARM.com. Users must always follow our Terms of Use. Also know that your comment will be deleted if you: use profanity, engage in any kind of hate speech, post an incoherent or irrelevant thought, make a point of targeting anyone, or do anything else we find unsavory. Your comment will be posted under your current Display Name, shown below. If you'd like to change your Display Name, you must update it on the My Profile page.

Leave a Reply