Whitepaper Examines Collection Agency Call Analysis: Driving to One Percent

Published on:
29 November 2012 at 07:32 a.m. ET

http://www.insidearm.com/news/00014302-whitepaper-examines-collection-agency-cal/

From small changes, it’s possible to see dramatic big results. Everyone from the Red Cross Foundation, to Oprah, to self-improvement guides tout it. And this approach/philosophy pops-up in numerous aspects of our lives — from slight changes we can make in our lifestyle and diet to improve our overall health, to small donations we make that support larger causes.

In a new whitepaper from Interactive Intelligence, InIn views this phenomenon from a business perspective and how seemingly minor additions, deletions, or shifts can reap substantive results. “Knowing the vital role dialer call analysis plays,” InIn writes, “an incremental improvement can dramatically impact collector utilization, the integrity of your account and list data, and overall penetration rates. So in the case of improved call analysis, what does a 1% improvement mean to you?”

Be sure to also register for the accompanying webinar, to get practical tips on making those 1% improvements in your own agency.