Castel Communications and Northland Group, Inc. today announced Castel Detect™ Voice and Speech Analysis will be installed at Northland Group. Northland Group is a national leader in the recovery of secondary through later- stage receivables.
“Castel Detect provides the opportunity to minimize compliance risk , grow revenue recovery, enhance agent performance and increase our call center efficiencies, “ says Lance Black, President of Northland Group, Inc. “We believe our agents will benefit from extra support in the compliance arena with Castel Detect’s real-time alerts and messaging while furthering our predictive analytics platform with the addition of captured speech and emotion data. “
“As call centers continue to review the business opportunities of analyzing emotions, words and phrases, the importance of immediate analysis and alerts provided to management and agent teams is considerable,” says John Ripa, COO of Castel. “Our solution provides assurance that LIVE risks can be addressed while customers are speaking with agents, and issues may be dealt with instantly instead of after a call or even the next day. Designed from the needs and demands of our customers and their industry requirements, Castel Detect™ continues to be the solution of choice for those businesses concerned about providing the best results for their clients.
Founded in 1982, Northland Group provides top-tier business process outsourcing services focused on accounts receivable management and collection services for numerous national credit grantors and debt purchasers. Northland Group is the leader in secondary through later stage collections delivering competitive returns with proven compliance and client brand enhancement. Northland Group is ISO 27001 certified and PCI DSS compliant. For more information visit www.northlandgroup.com
Headquartered in Buffalo, N.Y., Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.