NCO Group and APAC Win Customer Service Technology Award

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Expert Global Solutions (EGS), a global leader in the Business Process Outsourcing (BPO) industry, announced today that two of its subsidiary companies, APAC Customer Services and NCO Financial Systems, were presented with a Stevie(R) Award in the Best Use of Technology in Customer Service in the seventh annual Stevie Awards for Sales & Customer Service. The Company was recognized for excellence based upon its credit card transaction processing platform. The award-winning solution, called ePayments, is a proprietary tool that enables credit card processing via a BPaaS (Business Process as a Service) solution to transact payments electronically. EGS currently provides ePayment services to over 200 clients in several industries.

At its core, EGS’ ePayments solution offers clients a secure internet payment option, providing around-the-clock customer convenience, seven days a week, 365 days a year. With competitive transactional costs, the secure ePayment solution accepts payments through a combination of customized customer interfaces, which are designed to accept data from any type of payment instrument or data capture option. Furthermore, the solution is designed as a multi-channel, customer-centric experience, whereby customers have the capability to provide payments through a mobile application, integrated IVR, website or live customer service agent.

Commenting on the award, Jack Jones, Executive Vice President and Chief Operating Officer, stated, “We are very pleased to be recognized by the Stevie Awards for the second year in a row. The ePayment solution is a testament to our strategy to provide clients with a full range of solutions to drive efficiency, growth and customer satisfaction. With the ever-increasing demand for fully integrated BPO solutions across all customer touchpoints and purchasing options, the ePayment platform provides another key solution to meet these client requirements. We appreciate this award and continue to take great pride in the clients we serve, the industry-leading solutions we develop, and our employees who ensure our clients’ success.”

The Stevie Awards for Sales & Customer Service consist of sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards(SM) and International Business Awards(SM). Nicknamed the Stevies for the Greek word “crowned,” the final results were announced during a recent gala banquet at the Paris Hotel in Las Vegas. More than 300 nominated customer service and sales executives from the U.S.A. and several other countries attended. More than 100 members of eight specialized judging committees determined Stevie Award placements from among the Finalists during final judging this year.

Expert Global Solutions, Inc. is the holding company for APAC Customer Services, Inc. and NCO Financial Systems, Inc. EGS, through its APAC and NCO company brands, is a leader in addressing the needs of its customers as a fully scaled and global partner serving all aspects of the Customer Relationship Management and Accounts Receivable Management customer lifecycle, which offers clients the unique complement of scale and a customized service delivery platform. EGS is an equal opportunity employer. For more information, visit EGS’s website: www.egscorp.com.

APAC Customer Services, Inc. is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC operates via a world-class technology and operational delivery platform that spans North America, Latin America, Europe, Africa and Asia. APAC provides end-to-end, multi-channel customer lifecycle support across the world. APAC Customer Services, Inc. is an equal opportunity employer. For more information, visit APAC’s website at www.apaccustomerservices.com.

NCO is a leading global provider of business process outsourcing services, including accounts receivable management, revenue cycle management, and order to cash BPO services. NCO provides services across multiple vertical markets through a combination of voice, chat, email, voice automation, back-office, social media, and self-help portals. NCO provides services through over 115 offices throughout North America, Latin America, Asia, Europe, and Australia. NCO is an equal opportunity employer. For more information, visit NCO’s website at www.ncogroup.com.

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.

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