KM² Solutions, a leading US-based contact center services provider, is delighted to announce its latest partnership with one of the largest telecommunications and Internet services companies in the United States; a global leader in network services, cloud infrastructure and hosted IT solutions for enterprise customers.
KM² Solutions will provide Sales, Retention and Customer Care services from its multichannel contact center located in San Pedro Sula, Honduras. This partnership with one of America’s largest corporations demonstrates KM²’s strong commitment in providing efficient and effective business solutions to its growing list of trusted partners.
After weeks of intensive training, the project successfully kicked off in early February 2015, far exceeding performance metrics expectations due to an exceptional array of talent, world-class expertise, and relevant experience. KM2 Solutions has been providing Sales, Retention, and Customer Care for Telecommunications and Internet Services clients for more than 8 years.
KM² Solutions builds trust in partnering relationships meeting and exceeding all industry specific Quality, Technology, Logical and Physical security standards.
About KM2 Solutions
KM2 Solutions provides clients with near shore contact solutions from four contact centers in the Caribbean – St. Lucia, Barbados, Grenada, and Dominican Republic. The company also has a presence in Latin America with a large center providing bilingual solutions from San Pedro Sula, Honduras. KM2 provides cost-effective solutions for customer care, sales and retention, collections, and customer support services through voice, chat, mobile, and email.
For further information, please contact: Joe Wester VP Sales at (262) 790-2656