Castel Communications, LLC and GC Services Limited Partnership today announced Castel’s real-time voice and speech analysis solutions will be installed throughout GC Services’ network of call centers.
GC Services is one of the largest business process outsourcing providers in the United States providing traditional accounts receivable, live receivables management and a wide array of customer care, call center and back office solutions.
“We are excited about adding Castel Detect™ to our Compliance Management System. This new tool will expand our ability to monitor, manage and improve the conversations we have with our clients’ customers,” remarked Frank Taylor, President and CEO of GC Services. “After looking at various products on the market, we found no better substitute for a real-time call monitoring product than Castel Detect™. It provides critical and cutting edge controls that will heighten our compliance initiatives, ensure our on-going compliance with collection laws, and enhance our ability to meet our clients’ rapidly changing requirements. GC Services strives to be the unparalleled leader in quality performance, regulatory compliance and client services. Castel Detect™ was selected due to its technology and real-time approach to providing LIVE voice and speech analysis directly to our agents and management. Castel Detect™ will give us instantaneous analysis which will enable our personnel to ensure we are delivering excellent customer engagement on every telephone communication.”
While Castel’s dialer and suite, Castel Connects® continues to anchor the company’s history in the call center industry, Castel Detect™ continues to gain the global attention of customer service-focused businesses of all sizes. “Our partnership with GC Services is a win-win for both organizations”, states Rachid Cheaib, CEO at Castel. “Similar to GC Services, Castel is not a cookie-cutter operation. Our clientele require customized solutions for their continued success.”
Castel Detect™ is slated for first-site installation at GC Services during the 4th quarter of 2013.
GC Services is one of the largest global business process outsourcing providers. For more information about GC Services and their collection and call center solutions visit www.gcserv.com.
Headquartered in Buffalo, NY, Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.