FMA Alliance, Ltd. (FMA) is excited to announce the addition of several key industry leaders to its ranks, as part of an ongoing effort to ensure company infrastructure remains ahead of its recent growth.
Patrick Koenig – Sr. Director of Information Technology. A 15-year collection industry IT professional, Patrick joins FMA with a solid and diverse technical skill set. Patrick’s expertise perfectly complements both FMA’s existing technology program and plans for expansion. Patrick previously worked with GC Services, Sallie Mae, and OSI, providing an in-depth knowledge of the needs and subtleties of the collection industry. His expertise will be immediately utilized to assist FMA maintain and advance its award winning, state-of-the-art, proprietary collection system.
Starzette Grate – Director of Client Services. Starzette (Star) joins FMA with 25 years of hands-on collection expertise, and a wealth of industry knowledge. Star relocated from Atlanta, Georgia, where she spent more than 20 years of her career with ACB Business Services (now Nationwide Credit), successfully managing large, complex client relationships. She has earned numerous awards for her work in client services and accounting. Star’s addition provides for enhanced oversight and growth within FMA’s Client Services Department.
Ray Pond – Director of Financial Services Operations. A collection industry professional with more than 32 years of experience, Ray brings his stellar reputation and exceptional work ethic to FMA’s expanding Operations Department. Ray recently relocated from Sacramento, California, where he served as the founder/owner of Platinum Recovery (sold to FMS). Prior to his work with Platinum Recovery, he spent 20 years with ACB Business Services (now Nationwide Credit), where he earned the reputation as a multi-award winning operations expert. Ray’s thorough understanding of today’s compliance and performance expectations make him the perfect fit for FMA, and his focus on staff development will help FMA maintain its reputation as an elite collection agency.
Phillip Albert – National Sales Executive. Phillip is transitioning into a sales & marketing role after two years in FMA’s Operations and Quality Assurance Departments. With a Bachelor’s degree in Sales & Marketing from Southern University A&M College, and an extensive sales background, Phillip possesses the perfect level of experience to represent FMA. His prior experience in both collections operations and quality assurance, provides Phillip with a hands-on working knowledge that allows him to detail FMA’s abilities to prospective clients from a nuts & bolts level.
FMA is a privately owned receivables management company opened in 1983 and headquartered in Houston, Texas. FMA is a BBB Accredited Business and is proud of its A+ rating. FMA is known throughout the industry as being committed to the fair and honest treatment of consumers and patients. Recently celebrating its 31st year anniversary, FMA has invested heavily into state-of-the-art technology, security and training, giving its employees the tools needed to be compliant, effective and efficient in today’s ever changing world of Receivables Management. FMA has won numerous awards for its customer and client services, and is constantly referred to as being easy to do business with. More details about FMA can be found at www.theFMAdifference.com.