Tate & Kirlin Associates (TKA) welcomes back Troy Clement to its company as Sr. Vice President of Operations. Troy worked previously with TKA for two and a half years back in 2011. His experience both at the client level and agency level along with handling operations, client services and vendor management in both segments brings a great deal of knowledge and success to the role for TKA.
This addition has also brought on a re-brand of the Tate & Kirlin Associates business model. TKA is a “customer care company focusing on receivables management.” What this means is TKA has changed the complete culture of how they provide titles to employees, departments and overall how they communicate with the customers.
TKA now employs and hires Customer Care Associates who report to Customer Care Managers. To ensure our client’s brand and TKA’s brand is first and foremost the Client Care Services team reports to the Client Care Manager, headed up by Veronica Niblick. The Customer Care Compliance team is headed up by our VP of Compliance Bob Dougherty, the owners Dick Tate and Harry Kirlin have also been provided with new titles, CEO and President/CIO respectively. James Neary is our Executive VP of Business Development.
TKA has always understood the importance of protecting the brand of their clients and now with these changes we are bringing the brand and image down to the associate level with our Customer Care Associates. They will be providing their assistance to the customers in account resolution. TKA started in 1994 and specializes in many verticals; Education, Medical, Credit Card, Financial Services, Commercial, DDA, Small Business, etc and levels; Primary, Secondary, Tertiary and beyond plus special projects to mitigate the losses for their clients.
TKA annually completes the SSAE and ISO certification along with a PCI compliance review. Annually our policies and procedures are reviewed to ensure we are up to date with any changes going on in the industry. TKA registered with the CFPB and modeled the Customer Care Compliance Department after their recommendations to the industry. Operationally TKA takes the approach of assisting customers in resolving their financial set-backs and providing the clients with a return on their investment.