Marty Sarim, President and COO of Enhanced Recovery Company, LLC (“ERC”) is pleased to announce the appointment of Pam Brown to the position of Vice President of Business Development and welcomes Pam to the ERC team. Pam is a seasoned executive with over 20 years of industry experience spanning both operations and business development roles.
Prior to joining ERC Pam was previously responsible for business development at Leading Edge Recovery Solutions, LLC, and Focus Receivable Management. Prior to her role at Focus Pam managed Agency Outsourcing for Citibank where she managed 5 of Citibank’s outsourcing vendor relationships.
“I’m excited to join such a reputable, financially sound and driven company providing top tier collection and recovery solutions to the top issuers and lenders in the country,” said Brown. “It’s my goal to positively impact ERC, its clients and continue the amazing growth path led by Marty Sarim and the ERC management team. I am impressed with their extensive footprint and infrastructure that enables them to effectively scale programs for all types and sizes of projects and clients.”
Marty Sarim commented that, “We’re very fortunate to welcome Pam to our organization. We will take advantage of Pam’s relationships and operational experience to expand our footprint with BPO, customer care, collections and recovery expertise.”
“We’re excited to have Pam aboard and look forward to her applying her years of both operational and business development expertise to our premier client base. Pam is an excellent addition to our strong management team,” said Tom Clement Senior Vice President of Sales.
Headquartered in Jacksonville, Florida, Enhanced Recovery Company, LLC is a Customer Experience Management firm that has emerged as a leader in the Accounts Receivable Management Industry. Combined with two other branch offices in Orange Park, Florida and Waycross, Georgia, and one international branch office in India, ERC provides collection services to an extremely diversified list of clients encompassing a broad range of asset classes and account segment types. With significant scalability in the areas of facility and data resources, ERC is able to accommodate growth without putting undue strain on its infrastructure. ERC is managed by an elite group of executives that bring extensive industry experience, as well as their vision and innovation, to create a company that separates itself from the competition. For more information, please visit www.erccollections.com.
ERC announced recently that it acquired TMone, LLC, a rapidly growing and widely recognized leader in the Business Process Outsourcing (“BPO”) space. The acquisition positions ERC to deliver next-generation Customer Experience Management (“CEM”), providing clients with access to best in class Customer Relationship Management (“CRM”) and ARM services.
TMone, LLC (pronounced T-M-one) is a leading call center business process outsourcing firm specializing in Customer Relationship Management, technology Integration, inside sales and customer service enterprise solutions. TMone has been listed as one of Corridor Business Journal’s Fastest Growing Companies four years in row and one of Inc. Magazine’s Fastest Growing Private Companies in America seven years in a row. Headquartered in Iowa City, Iowa, TMone has additional service delivery facilities in Des Moines, Iowa, Dakota Dunes, South Dakota and Spearfish, South Dakota. For further information, please visit www.TMone.com.