Garrett Schanck, CEO of Stellar Recovery, Inc. is pleased to announce the addition of Liza Akley to the Stellar team as Chief Operating Officer.
“Liza is a seasoned and trusted leader who brings over 20 years of experience in the accounts receivable management industry including quality assurance, training, management development, compliance, and strategy,” said Schanck. “She is uniquely qualified to drive operational excellence and has experience with formal on-site governmental audits conducted by the Consumer Financial Protection Bureau (CFPB) including preparation, documentation of all requested deliverables, and one-on-one procedural interviews with multiple CFPB auditors.”
Effective immediately, Liza will assume responsibility for everyone on the operational team and will report directly to Mr. Schanck in the Jacksonville, Florida office. She will drive performance and compliance through Stellar’s VP of Operations, collection managers, and most importantly collectors.
Garrett and Liza will meet daily to make sure everyone is speaking the same language throughout the organization. Operationally, Stellar Recovery will continue business as usual, and will make minor revisions along the way as new areas of opportunity are found.
Ms. Akley commented, “I am incredibly energized to help lead Stellar Recovery to its next phase of innovation and compliance. Stellar Recovery has an incredible team of employees and the culture of the company is a perfect fit for me. I look forward to continuing to build on the reputation and operational excellence of Stellar Recovery, and delivering the ultimate customer experience that has been a Stellar hallmark since its inception.”
Stellar Recovery’s corporate headquarters is located in Jacksonville, Florida with a satellite office in Kalispell, Montana.