At some point, every collection agency is going to get contacted by a consumer attorney. Maybe there is a lawsuit in the works, maybe not. But it is important that all collectors and managers know how to respond.
In the latest episode of The Debt Collection Drill, Moss & Barnett attorneys John Rossman and Mike Poncin provide practical advice for collection agencies responding to consumer attorneys and identify frequent mistakes made when faced with a consumer represented by counsel.
Listen to the 12 minute audio blog below:
Debt Collection Drill – Responding to Consumer Attorneys