ConServe Announces Grand Opening of Call Center in Buffalo Area

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Continental Service Group, Inc., d/b/a: ConServe — a leading provider of accounts receivable management and innovative recovery solutions for colleges and universities, government agencies, and private lenders — today unveiled its new, state-of-the-art communication center in Cheektowaga, N.Y.  The ultramodern and innovative 25,000 square foot, 250 seat facility is located at 201 Como Park Boulevard in the Apple Tree Business Park.

Headquartered in Fairport, N.Y., ConServe first expanded to the Buffalo Niagara region in 2009 and was a project win of the Buffalo Niagara Enterprise.  The company employed more than 100 people at its former location on Walden Avenue in the Town of Lancaster.  ConServe officials emphasized that the company is aggressively recruiting and hiring for their new location where they anticipate doubling their current workforce, while maintaining ongoing recruiting efforts in Rochester.

This expansion to their modern, hi-tech facility is supported by the company’s consistent growth as evidenced by ConServe’s top-performing ranking with the U.S. Department of Education’s unrestricted contract and is representative of their expanding stature in their industry.  ConServe President Mark Davitt noted that 2015 marks the company’s 30th anniversary in business and that the new facility is a wonderful way to celebrate the occasion.

“We selected the Cheektowaga site for our new Communication Center due to Buffalo’s extensive pool of talented, solution-oriented professionals and a booming local economy,” said Mark Davitt, President of ConServe. “This move exemplifies our continued growth and success and we are thrilled to inaugurate our 30th Anniversary year by introducing our new office, as it will provide the space and capabilities that will enable ConServe and its employees to help our Clients and their customers achieve their collective goals.”

The Erie County Industrial Development Agency assisted ConServe’s expansion by approving $122,500 in sales tax savings for the purchase of equipment for their expanded operating space.  The average wage of the 100 new jobs that will be created will be approximately $50,000 per year, including performance incentives.

County Executive Mark C. Poloncarz said “ConServe’s expansion into a new facility spotlights their tremendous growth and also demonstrates the strengths of our local workforce. I congratulate ConServe on 30 successful years in business and, as their workforce doubles at the new Cheektowaga location, I wish them many more years of productivity.”

“When you consider even just the average payroll amount created by the addition of these 100 jobs,” said ECIDA President and CEO Steve Weathers, “you are looking at almost $5 million per year being added into the Erie County economy.  This will largely be spent locally—on housing, groceries, living expenses, other taxes and recreation. If you multiply that by the two years of the sales tax abatement, I think a $122,500 tax savings is more than worth a $10 million economic influx in payroll expense,” Weathers added.

Buffalo Niagara Enterprise President & CEO Thomas A. Kucharski hailed ConServe’s expansion as a prototype for how economic development projects can increase their impact on the region. “In addition to being a leader in their industry, ConServe is also a testament to the fact that Buffalo Niagara has assets like a productive workforce and quality sites that allow for Advanced Business Services companies to grow and prosper,” said Kucharski.  “Their significant growth in this new facility will have a very substantial multiplier effect on our regional economy, and I want to congratulate Mark Davitt and his team and thank them for their commitment to western New York.”

ConServe anticipates a significant demand for additional employees in the near future. They are currently hiring for problem-resolution counselors, training and development advisors, quality assurance analysts and Communication Center managers at both their new Cheektowaga location as well as their corporate headquarters in Rochester, N.Y. Please visit the Careers tab on our website for more information about joining the ConServe team:  www. Conserve-arm.com.

ConServe is a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, government agencies and private lenders.

ConServe has been ranked consistently as a top-performing agency by the federal government and the U.S. Department of Education. Representing less than 1% of collection agencies nationwide, ConServe has achieved the ACA International Professional Practices Management System (PPMS) certification, representing the collection industry’s standard for quality management and has completed the SSAE 16 Type II Engagement. Nationally accredited by the Better Business Bureau (BBB) with an A+ rating, ConServe is a recipient of the Rochester Business Ethics Award, repeatedly appeared on Inc. Magazine’s 5000 fastest growing companies list, named a Rochester Top 100 company 12 times in the last 13 years, was voted a Best Place to Work in Collections for the third consecutive year in 2014 and has earned the Greater Rochester Quality Council’s 2013 Customer Excellence Award and the 2014 Operations Excellence Award.

Please visit our website at www.conserve-arm.com

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