Northland Group, a leader in secondary through later-stage collections and pioneer of Direct Response Collections, announced that it has assumed a successful call center in Willmar, Minn.
The new call center will give Northland Group the ability to enhance their compliance and quality initiatives, as well as open new opportunities to offer diversified services to their existing and new clients.
“We are very excited about this expansion,” said Lance Black, Northland Group President. “Opening a call center with an experienced staff is a real bonus and the facility will meet our needs in many different areas.”
The call center will grow from the existing 40 full time employees to over 90 people once fully staffed.
Willmar, a regional center for West Central Minnesota, is located 90 miles west of the Twin Cities. It is the Kandiyohi County Seat with a population of nearly 20,000 residents.
Founded in 1982, Northland Group provides top-tier business process outsourcing services focused on accounts receivable management and collection services for numerous national credit grantors and debt purchasers. Northland Group is the leader in secondary through later stage collections delivering competitive returns with proven compliance and client brand enhancement. Northland Group, led by President Lance Black, pioneered Direct Response Collections, a process driven segmentation and direct access approach to a variety of easy contact and payment methods that increases returns while enhancing client brand relationships. Northland Group is ISO 27001 certified and PCI DSS compliant. For more information visit www.northlandgroup.com or call Lance Black at 800-800-8191.