LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it has partnered with Joe Adams of The Hampton Pryor Group to host a CFPB compliance webinar for contact center executives. Attendees will have a chance to catch up on the latest developments and get answers to their specific questions from a CFPB compliance consultant. The Hampton Pryor Group offers advisory and consultant services to improve operations while containing risk and reducing bottom line losses.
The no-cost webinar takes place Wednesday, May 14th at 11am EDT/8am PDT. To register, click here.
“We are honored and grateful to be able to offer this exclusive session to our clients and other members of the contact center industry,” says LiveVox CMO, John McNamara. “Joe Adams is not only a well-respected figure in the industry, but he is someone who is at the forefront of the CFPB examination process and on the ground witnessing the evolution of the CFPB and its impacts. The opportunity to get insight and answers to specific questions from Joe is something that we are very excited to make available to the contact center community.”
Joe Adams, Executive Vice President at Hampton Pryor Group, has over 30 years’ experience in the credit and account receivables management industry and is a frequent speaker at various industry events, both domestic and international. Adams held several executive positions as Chief Operating Officer at Collins Financial Services, President of Paragon Way Collections and Senior Vice President of Operations at Asset Management Outsourcing (AMO). On the creditor side, Joe was Senior Vice President/ CFNA Recovery at Citigroup, First Vice President of Recovery Vendor Relations at First USA/ Bank One, and Senior Director of Risk Management for Paymentech Merchant Services.
Exclusive Access: “Fireside Chat” With a CFPB Examination Consultant
Contact center leaders are granted access to submit questions about the CFPB examination to well-known compliance consultant, Joe Adams, of the Hampton Pryor Group. In addition, Adams will cover the latest in compliance changes including:
1. Key components of a well-documented Compliance Management System
2. Items of interest from the CFPB Examinations Modules relating to:
- Fair Debt Collections Practices Act
- Unfair Deceptive or Abusive Acts or Practices
- Privacy of Consumer Financial Information (GLBA)
- Fair Credit Reporting Act
- Equal Credit Opportunity Act
3. TCPA and Compliance
Register: Click here
- Joe Adams – Executive Vice President, Hampton Pryor Group, Inc.
- John McNamara – Chief Marketing Officer, LiveVox, Inc. (Moderator)
When: 11:00am EDT/8am PDT, Wednesday, May 15th
“LiveVox’s success has been driven by its ability to help clients succeed in a rapidly changing business environment. Compliance is a great example,” adds McNamara. “From TCPA-focused cell phone dialing, account penetration settings and 100% call recording, LiveVox works closely with leaders like Joe Adams to understand the problems our clients face and collaborate on how to best solve for them. They need practical, quickly deployable, flexible and cost effective answers to these challenges.”