LiveVox Discusses Approaches to Optimizing Patient Engagement Strategies in a Changing Insurance Landscape

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LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will join operations experts from IHMS, in partnership with the Healthcare Financial Management Association (HFMA), to provide insights into the top insurance enrollment challenges moving into 2016 and innovative approaches to adapting existing resource to optimize patient engagement and revenue cycle performance levels.

Since it was signed into law in March 2010, the Patient Protection and Affordable Care Act (ACA) has presented the healthcare industry with a number of significant challenges. The increasing number of newly enrolled patients—multiplied by more complex coverage rules—has created unprecedented operational challenges in engaging patients at multiple points in their healthcare journey, along with managing revenue cycle results. Healthcare executives can choose a mix of three strategic levers—people, process, and technology—to address these issues.

During this webinar, operations and contact strategy veterans outline revenue cycle strategies implemented by leading healthcare providers and servicer operations that use process and technology to meet today’s challenges with more effective and efficient staffing.  The webinar takes place Tuesday, November 17, from 2:00 – 3:00 p.m. CST and was created for healthcare professionals managing revenue cycle operations, patient engagement, and patient servicing.  

Of the event, Brian Hamilton, Sr. Business Operations Consultant, LiveVox states, “There is no doubt that the healthcare industry, especially the revenue cycle segment, is struggling to adapt to a rapidly shifting insurance and consumer landscape. Not only is patient satisfaction as important as ever with a more demanding and fickle patient base, but also the substantial increase in the number of patients and more complex coverage rules exert pressure on healthcare leaders to update conventional patient engagement approaches. I am excited to be a part of this innovative panel to provide insights on new approaches to key challenges such as open enrollment and targeted retention.”

About the event: 

EVENT: How to Optimize your Patient Engagement Strategies in a Changing Insurance Landscape (Webinar)

DATE/TIME: Tuesday, November 17, from 2:00 – 3:00 p.m. CST


  • Betsy Moore, Principal & COO, IHMS
  • Larry Roberts, Principal & CIO, IHMS
  • Fabrice Della Mea, VP Products, LiveVox, Inc
  • Brian Hamilton, Senior Operations Consultant, LiveVox, Inc.
  • Joe Heinen, Senior Director, Product and Solution Marketing, LiveVox, Inc. 


  • Describe three of the insurance challenges going into 2016 and how they may impact revenue cycle operations
  • Examine best practices from providers that have been able to evolve their operations without adding staff
  • Articulate more efficient and effective patient contact strategies 


About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions for enterprise operations.  Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant, highly scalable and burstable contact center solutions such as ACD, predictive dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit


About Integrated Health Management Services (IHMS)

Integrated Health Management Services is a leader in revenue-cycle management, helping hospitals optimize their revenues and reduce bad debt. IHMS’ comprehensive approach — from patient eligibility to billing and claim payment reconciliation — helps hospitals operate more efficiently and collect payments faster. IHMS has been serving as a results-driven partner to hospitals nationwide for nearly two decades. For more information, visit

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