The leading business publication in the U.S. is running a piece today in its CIO Journal blog featuring the enterprise-level information technology infrastructure investments of debt buyer Encore Capital Group.
The Wall Street Journal’s article, “Debt Collector Taps Analytics, Cloud to Reduce Debtor Phone Calls,” specifically focuses on the ARM firm’s decision to invest in cloud architecture to support a self-pay consumer portal and predictive analytics software.
Both moves are intended to drive down the total number of phone calls Encore makes each year. Not only would that decrease telecommunications costs, but also compliance risk as fewer consumer interactions should mean fewer issues.
The efforts are being led by Carl Eberling, Encore’s SVP of IT and CIO, who joined the company in mid-2012. At the time, Encore CEO Brandon Black noted that Eberling’s appointment might signal a shift in how the company views IT matters.
“I look forward to Carl’s contributions as he helps us take advantage of information technology as a strategic asset for the company,” said Black.
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- Ask the Attorney Webinar Transcript – October 2012