Study Shows Collection Agencies Recovering More Debt at Lower Pay with Fewer Collectors

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The third-party debt collection industry returned some $45 billion to creditors and other clients in 2013, according to a study released today by ACA International. The report, based on a survey and other statistical analysis by Ernst & Young, is the latest in a series of comprehensive industry studies.

ACA began its economic impact studies in 2004 when it commissioned PriceWaterhouse Coopers to conduct a thorough analysis of the role third party collections plays in the broader U.S. economy. The report released Tuesday is the fourth since then, providing a fascinating look at the evolution of the ARM industry over the financial collapse, recession, and recovery.

In 2013, third-party debt collectors recovered $55.2 billion from consumers on various debt accounts. The agencies kept some $10.4 billion as payment in the form of commissions and fees, returning nearly $45 billion to clients.

The 18.8 percent aggregate commission/fee rate was roughly unchanged from the last study, covering 2010. But it is down significantly from the rates enjoyed by the ARM industry before the recession:

2013 2010 2007 2004
Gross Recovery $55.2 billion $54.9 billion $51.9 billion $51.4 billion
Total Commissions $10.4 billion $10.3 billion $11.5 billion $12.1 billion
Net Returned to Clients $44.9 billion $44.6 billion $40.4 billion $39.3 billion
Aggregate Commission Rate 18.8% 18.8% 22.2% 23.5%

In addition to declining commission rates, third-party collection agencies are employing fewer people. There were 136,110 jobs in the third-party space in 2013, compared to just over 148,000 in 2010 and 155,000 in 2007.

Accounting and audit firm Ernst & Young compiled the report based on the results from a survey taken by about 300 collection agencies and public data from the U.S. Census and The North American Industry Classification System. The survey provided some interesting insight into the types of debt being recovered by collectors.

ACA-study-2013-debt-typesMedical debt is the leading category of debt types collected in the third party system, comprising nearly 38 percent of dollars collected. Student loans are next at 25 percent followed by financial services at 13 percent, as shown in the table to the right taken directly from the report.

The study also examined the positive impact of collection agencies in other areas. Third-party agencies and their employees paid $724 million in direct federal taxes in 2013 and $687 million in direct state and local taxes. The industry was also responsible for some $130.5 million in charitable giving in 2013, up significantly from the $85.2 million reported for 2010.

Read the full study, and check out ACA International’s Economic Impact page for more data, updated to reflect the most recent results.

Continuing the Discussion

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  • avatar George Kelly says:

    I am interested in the formula and methodology used to determine the Aggregate Commission Rate; specifically was there any form of valuable consideration or compensation paid to collection agencies in association with the collection process, e.g. contingency fees, per account fees etc., etc. ad nauseum… that could have been excluded from the “aggregate” sum? Also, was the Aggregate Commission Rate cited gleaned from the sample of 300 collection agencies surveyed by Ernst & Young or, was it from a larger sample?

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