LiveVox Unveils Business Intelligence Capabilities Driving Faster Revenue Recovery Strategies in Sept. 21 Webinar

  • Email
  • Print
  • Printing Articles

    1. Click here to print!
    2. ...or print directly from your browser by choosing File > Print... from the menu or by pressing [Ctrl + P]. Our printer-friendly stylesheet will make sure extraneous website stuff isn't printed.
    3. You're done!

    Close this message.

  • Comments
  • RSS

Registration is available here

SAN FRANCISCO, Calif. – LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that it will partner with insideARM to unveil its Business Intelligence (BI) Tool.  Technology leaders and industry revenue recovery experts will walk the participants through real world examples of how Business Intelligence is being leveraged in today’s contact centers to optimize each operational strategy and contact attempt.

Learn how Business Intelligence (BI) is being used in revenue recovery contact centers to uncover competitive advantages buried in dated excel sheet reporting and analytics

Panelists will not only provide a first look at BI, but also share how revenue cycle managers in both financial services and healthcare are using the tool to optimize each contact attempt in a tightening regulatory environment. 

Link Between Compliance and Business Intelligence

On the importance of Business Intelligence in today’s compliance-driven environment, Dusty Whitesell, Chief Evangelist states, “Regulations continue to reduce the ability to dial at high volumes, increasing the cost per dial. Finding ways to maximize each call attempt has become more important than ever. Big data holds the key to uncovering these opportunities and I’m excited to share how contact centers are not only leveraging that today, but doing so in a cost effective way.”

To see an overview of LiveVox’s BI Tool click here.

Contact center leaders are eliminating their dependence on static excel sheets and turning to Business Intelligence (BI) for insight. Attend the webinar to learn how.

About the event:

  • EVENT: Outsmart the Competition with Business Intelligence
  • DATE: Wednesday, September 21st, 2016
  • PANELISTS:
    • Jim Lynch, Senior Operations Consultant, LiveVox, Inc.
    • Fabrice Della Mea, VP of Product Solutions, LiveVox, Inc.
    • Dusty Whitesell, Chief Evangelist, LiveVox, Inc.

LiveVox is a leader in providing risk mitigation tools, such as Four Clouds, that simultaneously addresses key compliance concerns while optimizing performance efficiencies.  LiveVox’s BI Tool is another prime example of how LiveVox is providing contact centers with a competitive advantage in a changing regulatory environment through innovation. To learn more, contact us at info@livevox.com

About LiveVox, Inc.

LiveVox is a leading provider of cloud contact center solutions for enterprise operations.  Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant, highly scalable and burstable contact center solutions such as ACD, Dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost-efficient way. For more information, visit http://www.livevox.com.

  • Email
  • Print
  • Printing Articles

    1. Click here to print!
    2. ...or print directly from your browser by choosing File > Print... from the menu or by pressing [Ctrl + P]. Our printer-friendly stylesheet will make sure extraneous website stuff isn't printed.
    3. You're done!

    Close this message.

  • Comments
  • RSS

Posted in Collection Technology .

×
Subscribe to our email newsletters

Continuing the Discussion

We welcome and encourage readers to comment and engage in substantive exchanges over topics on insideARM.com. Users must always follow our Terms of Use. Also know that your comment will be deleted if you: use profanity, engage in any kind of hate speech, post an incoherent or irrelevant thought, make a point of targeting anyone, or do anything else we find unsavory. Your comment will be posted under your current Display Name, shown below. If you'd like to change your Display Name, you must update it on the My Profile page.

Leave a Reply