With beta-testing nearly complete at Northstar Location Services, Castel Connects® 4.0 dialer will be rolling out to clients starting Q1 2014.
“This latest and most forward-thinking version allows users to seamlessly move agents among campaigns and queues, provides ability to run multiple campaigns accessing the same list regardless of dialing mode and offers the most conservative dialing option of area code versus billing address when selecting time zone. We’ve also added softswitch pooling, allowing a single campaign to span multiple geographically dispersed switches offering an economy of scale not seen in the industry”, states Paul Maggioli, Castel’s Chief Technology Officer.
“Castel Connects’® new version provides callers with auto-attendant routing, which is a great feature”, states Aaron Castle, Northstar’s COO. “Inbound callers can identify themselves by account number and be routed to the appropriate agent or queue. The agent never has to ask for the customer’s account number again, and this small gesture starts the conversation off on a positive note, really speaking to our level customer service. We’ve also tested Castel Compass™, Real-time Business Intelligence Center with Castel Connects®. Simply put, assessing the entire call center’s activities from a holistic view takes our business to a new level. It’s what our clients are asking for and now they know we can deliver.”
Castel Connects® delivers a feature-rich solution for focused customer contact campaigns. Its award-winning, patented customer interaction management system provides different modes of outbound dialing, inbound call distribution, and full call blending. Containing the fastest, most accurate predictive dialer on the market, it is unsurpassed in delivering fast call setup, disposition and tear down. Recently selected as a Top 6 Dialer Solution by Collection Advisor, Lenny Pruzansky, Chairman and CEO of LTD Financial Services said, “I’m not surprised to see Castel Connects® selected as a Top Predictive Dialer of 2013. Our call volume exceeds 2.5 million calls per month with up to 64 campaigns running simultaneously. We could not afford to work with any company that is not industry-best. Over the years Castel has partnered with us in meeting LTD’s high standards; they clearly share our vision of giving customers the best possible solutions and services available.”
Headquartered in Buffalo, NY, Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.