Immediate Credit Recovery Partners With Castel for Call Center Solutions

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Castel Communications, LLC and Immediate Credit Recovery, Inc. (ICR) today announced Castel’s dialer suite and voice analysis solutions will be installed at ICR’s call centers in Wappinger Falls, New York and Marietta, Georgia.

“Our unparalleled management oversight, zero-tolerance complaint program, exceptional customer service, advanced borrower privacy and data security safeguards, online account review and reporting, and countless other services have catapulted ICR to the top of our industry,” said Frank Roa, CEO at Immediate Credit Recovery. “After a lengthy review of many different vendors, Castel’s cutting-edge solutions and proven commitment to customers are why we selected them as partners.”

“No other solution can provide the level of technology and service we bring to our customers,” said Paul Maggioli, CTO at Castel. “ICR demands best in industry solutions to maintain high quality customer service and exceptional business performance. We are proud that ICR chose Castel as their partner.”

Castel has begun installations at ICR’s HQ in Wappinger Falls, NY and will complete their Marietta, GA site by midsummer.

Immediate Credit Recovery, Inc. (ICR) was founded in 1990 to serve and provide customized collection needs for institutions of higher education, healthcare providers, and government and commercial entities across the nation. ICR is licensed to provide collections services in all 50 States, Puerto Rico and the Virgin Islands. For more information, please visit www.icrcollect.com.

Headquartered in Buffalo, N.Y., Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for small, medium and large business organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.

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Posted in Collection Laws and Regulations, Collection Technology, Dialers .

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