Register for this complimentary webinar to learn how top collections agencies and accounts receivable management companies are automating compliance and performance monitoring across 100% of their phone calls and winning more business by leveraging speech analytics.
In this webinar, Tracy Dudek, Vice President of Operations at State Collection Service Inc., will provide an in depth look at how her team implemented speech analytics, established relevant performance metrics and scorecards, and delivered clear and measurable results to supervisors and call center staff. She will also be sharing the keys to promoting first call resolution, increasing collector performance, and reducing complaints and fines. Don’t miss out on this valuable information!
Thursday, November 21 – 1:00 PM EST. Register at – http://www2.callminer.com/l/644/2013-11-04/2tq8qk