Stephanie Eidelman

Who is REALLY Your Customer? How You View this Changes Everything.

Former Students With Defaulted Federal Loans Are Missing Out on a Key Cares Act Benefit

CFPB Study of Consumer Finances Following Early Pandemic is Positive. Will Coming Months Paint a Different Story?

It’s Time to Think Differently About the Possibilities of Text Communication

Federal Student Aid Cancels Second of Three NextGen Solicitations, Makes Awards in One

Creative Thinking is the Key to Survival: A Conversation with Michael Meyer of MRS BPO

Are We Looking at Evolution or Revolution? A Conversation with Dan Womack

Behind the Scenes of Student Loan Payments During Covid-19

Isolating the Most Important Data Security Events: A Conversation with Brian McManamon

Let's Get Payments into the Hands of the Consumer: A Conversation with Ed Bills

We Don't Want to Be Where We Were Yesterday: A Conversation with Bryan Houston

Amidst Pandemic, NYCDCA Adopts Debt Collection Rules Regarding Language Access

The Collection Agency of the Future: A Conversation with Tim Collins

Email Will Be Key to Moving Forward: A Conversation with Cheryl Kananowicz of RevSpring

What Your Clients Expect of you as a BPO: A Conversation with Louis Summe

Revisiting Legacy Technology and Looking to the Future: A Conversation with Andy Shumway and Lex Patterson

The Pandemic is Pushing Collectors to Think Like Marketers: A Conversation with Josh Allen

What's Needed Now? Speed. A Conversation with Ray Peloso.

The Key to Success in Collections? Test, Test, Test. A Conversation with Scott Ferris and Rob Nadler

Thriving and Surviving at the Same Time: A Conversation with Rebekah Johnson