Rozanne Andersen

Electronic Payments Step Four – Don’t Forget the FDCPA, the Consumer’s Rights, or the Proper Notices

Electronic Payments Step Three - How to Create and Sign an Electronic Payment Authorization

Electronic Payments Step Two – Understand Your Authorization Requirements

Electronic Payments Step One - Understand the Terminology

Rozanne Andersen on Regulation – Medical Debt Trends

The Healthcare Collections Crystal Ball (That No One's Looking At)

Foti Out? Zortman In? What's Up With Voicemail Messaging?

Reg E Authorizations Got You Down? Authorization Requirements for TEL Entry Transactions/ACH

Virtual Collections Made Virtually Simple - Consumer Website Agreement Templates

Virtual Collections Made Virtually Simple - 10 Tips to Ensure Consumer Website Compliance

How to Analyze and Categorize Consumer Complaints - Yes this Means You!

10 Steps to Close the Loop on Consumer Complaints

Third Party Debt Collection in a Virtual Environment

Targeting Demographics in Debt Collection Communication: The Seniors

Targeting Demographics in Debt Collection Communication: The Millennials

Would It Really Be So Bad to Send the Consumer an E-mail?

Collecting Medical Receivables and Patient Satisfaction

Drafting an Effective Cease Communication Policy is Important for Debt Collectors

The System Is Not Broken; It Is Out of Balance

Solutions to the Collection Letter Pop Quiz