Mitigating the Risk of Dialing Post-TCPA Ruling

The top four pain points of customer concern and tips on how agencies can continue to utilize dialing and messaging technology.

Utilizing Technology to Mitigate the Risk of Dialing in the Wake of the Latest FCC-TCPA Ruling

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Podcast: Do Consumers Need to Show “Concrete” Injury to Sue Debt Collectors?

The Supreme Court decision in Spokeo v. Robins was expected to provide clarity to debt industry defendants facing FDCPA and related consumer lawsuits where the Plaintiffs’ allege no actual harm. Unfortunately, the case did little to specify exactly what type of “concrete” harm a consumer must allege to pursue a claim, but did provide some excellent language that can be used to refute consumer lawsuits where no actual harm is or could be alleged.

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