A Compliance Management System Isn’t a Product; It’s a Process

Historically, collection agencies have viewed compliance as a reactionary, standalone department. Now, there’s an active shift to view compliance as a proactive process that requires full participation and collaboration across all agency departments. Learn more by downloading this whitepaper and attending ARM-U!

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Circuit Court Sides with Debt Collector in Reversing Controversial TCPA Ruling

The Eleventh Circuit Court of Appeals yesterday unanimously reversed a lower court ruling in Mais v. Gulf Coast Collection Bureau, a case that was extremely controversial in the debt collection industry due to the district judge deliberately ignoring an FCC ruling regarding consent to call a cell phone. Monday’s decision and opinion is seen as a major victory for debt collectors.

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insideARM Poll

Have you guys had a chance to read over the recent Douglass v. Convergent decision? It’s the case where a consumer complained that the account number was visible through the envelope window. We’re asking you to weigh in with your thoughts on the decision in this week’s poll.

Additionally, if you’re looking for specific operational help around Collection Letters, there’s a webinar for you: insideOperations: Collection Letters. Join John Rossman of Moss & Barnett and Mike McDonnell of RevSpring as they give you the latest compliance information regarding how to communicate with consumers via letter and email.

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