How split-second analysis of conversations can boost compliance and performance.

Conversations with consumers — whether asking for payment or answering product questions — are an expensive form of contact, fraught with compliance risk. When handled unsuccessfully, they can negatively impact the bottom line, as well as increase risk of fines and reputational damage for regulatory noncompliance.

Download this free whitepaper from FICO that looks at how companies can use these analytic insights to achieve profitable business goals.

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Harnessing the Speech Analytics Advantage

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insideARM: Accounts Receivable Management

New FDCPA Requirement for Debt Verification: Is There More to the Story?

A recent Circuit Court opinion examined the issue of what constitutes adequate verification in the context of multiple requests for validation by the consumer focused on a specific portion of a debt. While it has been argued that the case requires a debt collector to provide itemized statements whenever any request for validation is received, this interpretation is not borne out by a careful reading of the case and other applicable precedent.

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