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Achieving Greater Compliance Through Speech Analytics and Call Recording

Given the recent TCPA consent order, a question facing many agencies is: how can you rely upon your recordings? Recorded consumer calls and the full complement of speech analytics could be the thing that makes the difference between a successful and an unsuccessful lawsuit against your agency. Speech analytics, however, comes with a host of compliance components that you need to be aware of. This webinar, from DialConnection, looks at best practices in speech analytics, PCI compliance, and data retraction.