To the Point: Written and Verbal Communication

From the popular Ask the Attorney webinar series produced by us here at insideARM.com, we've culled the pressing questions and the expert answers into mini-briefs, perfect for when you only need the latest legal thinking on a specific topic.

In this volume, "To the Point: Written and Verbal Communication," you'll get insight and action items for the following questions:

• Is a verbal Cease and Desist as valid as a written Cease and Desist under the FDCPA?
  
• Are there any disclosures (FDCPA or state law) that should only appear on the front page, and not on a backer?
  
• Is it appropriate to insert “buck slips” in collection letters – i.e., items of interest or incentive programs?
  
• When the validation letter sent by a consumer is dated several weeks prior to the postmark on the envelope, what is the best way to respond to these letters?
  

These answers are the latest thinking from esteemed attorneys in the accounts receivable management industry, available for you in this easy and affordable download from insideARM.com.

Product: PDF Download

Pages: 13 pp

Published: February 2013

This report also covers:

• How many calls is too many calls?
  
• Important case law on written communication
  
• Consumer insight into verification